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My DSL is not working now what? |
Line Check
Check for dial tone.
Insert a telephone into the Phone Line Jack to test for dial tone. This is an indication that the line is correctly provisioned between Central Office (CO) and your location. If you do not receive dial tone, please contact Telephone Associates.
Equipment Connection and Configuration Are you installing DSL for the first time?
Is the DSL modem configured properly? Customer support 877-551-3990 should be able to assist you in the proper configuration of your hardware. A diagram of the correct configuration can be seen below
Have you checked your telephone outlets?
Because wall jack outlets and telephone cord connections are made of copper or other metals, they are subject to corrosion. Try plugging your modem into another wall jack outlet in the house. If that works, you may need to replace the first wall jack outlet.
If the problem persists, clean the jack (the connector at both ends of your telephone cord) with a rubber eraser. The eraser removes corrosion on copper. Remove any remaining eraser particles before you reinstall the telephone cord. If this works, invest in a new telephone cord.
Modem Lights
There should be at least 3 lights on your DSL modem – one representing Power, LAN, and DSL.
All three of these lights should be a “steady” green. (The color can vary depending on your type of modem) The LAN light indicates that your modem is successfully communicating with your computer. A “steady” green DSL light indicates that the DSL signal is reaching your modem. If your DSL light is flashing then it can be likely that there are communication errors between your modem. If your DSL light is green and you still cannot connect then it can be likely that there is a communication error between your modem and your Internet Service Provider. Note any error messages that may be displayed.
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